amazon

Mukul:Hello, my name is Mukul. I'll be glad to help you today.

Me:hi

Mukul:Hi Paul.

Me:I had an malfunctioning kindle, I've received a new one and I've sent the old one to Amazon

I need to receive back the postal cost for shipping

I will give you the details about shipping

Mukul:A member of our Kindle team will need to help you with this. Please hold while I transfer you. One of our Kindle Specialists will assist you shortly.

A Customer Service Associate will be with you in a moment.

You are now connected to Shanthi from Amazon.com.

Shanthi:Hello, my name is Shanthi. I'll be happy to look into your question.

Me:hi

had an malfunctioning kindle, I've received a new one and I've sent the old one to Amazon

I need to receive back the postal cost for shipping

I will give you the details about shipping

EM 00110964 0 RO

please tell me if I can receive money for cost of shipping here in Romania

Shanthi:Would you mind if I put you on hold for a minute or two while I check that?

Me:ok

Shanthi:Thanks for waiting.

May I know how much you've incurred to return your old Kindle device, Paul?

Me:I've payed in a local currency Romanian LEI

112,33

Shanthi:Please wai.t

*wait.

Me:RON is the code

Shanthi:Thanks for waiting.

I'll issue refund of $34.25 in the form of promotional certificate to cover the cost of your return shipping charges.

Me:I prefer to receive cash in my account RO85BACX0000000420031000

Shanthi:I see that you've received your Kindle as a gift. Since we don't have the option to refund to your payment method, I'll issue promo to your account.

Me:how do you know that I've received kindle as a gift ?

Shanthi:I see that your original order was placed under other account with different email address.

If you prefer I'll try to issue refund to the original order under different account.

Me:I will think about this. First please check that I will not be charged for the new kindle that I received for replacing the malfunctioning one

Here's your replacement order information:

Order Number: 103-9309113-3133049

Estimated Delivery Date:Mar 21, 2012 - Mar 23, 2012

Shanthi:Here's some information about how your order was placed to avoid any delays in customs:

We created the replacement order with charges using a gift certificate balance we applied to your account. No charge was placed on your credit card.

Your credit card wasn't charged for this order.

Me:ok,thanks

Shanthi:You're welcome. Is there anything else that I can do for you today?

Me:about the returnig cost for shipping would be ok if I will decide this weeek ?

how would be better for me

Shanthi:Please write back to us so that we'll issue refund for the return shipping charges. We are here to help you.

Me:many thanks, that's all for now

Shanthi:Thank you for contacting Kindle support. We hope to see you again soon! Have a great day!

Shanthi from Amazon.com has left the conversation.